For freight forwarders and customs brokers
Your customs desk, organised and checked before it reaches your customs system.
Made for desks that handle high volumes from many clients, every day. It starts with your current desk and scales with you from there.
Book a demoDossier IMP-24817
Ready for reviewCommercial invoice
EUR 48,230.00
Packing list
1,240 kg gross
HS code 8471.30
Matches description
Country of origin
Missing on line 4
Source: invoice.pdf, page 2, line 4
Approve
The problem on every customs desk
The information a declaration needs lives in many places: shared inboxes, client portals, network drives, your TMS and your customs system. No single person has the whole picture.
Full mailboxes
Invoices, packing lists and client questions arrive in shared inboxes. Declarants spend hours finding what belongs together.
Contradicting documents
Weights, values and descriptions differ between invoice, packing list and transport documents. Someone has to spot it.
Tools that invent values
Generic AI tools fill gaps with guesses. On a customs declaration, a confident wrong value is worse than an empty field.
DocHeart brings that information together in one workbench, so the dossier is complete before anyone starts retyping.
In front of your customs system, not instead of it
DocHeart Workbench
Organised by priority, checked, ready for review
Your customs system
Softpak, Stream, CargoWise
Ordered by priority
Work is arranged in priority order, so the dossier with the tightest deadline is on top.
Email from the workbench
A document missing or a value wrong? You mail the client from the workbench and the reply stays with the dossier.
Client rules and exceptions
Set the rules per client and the exceptions you allow. DocHeart works to them.
We don't replace your customs software.
What your declarants get
Integrated workbench
One place for every dossier, from incoming mail to a declaration ready for your customs system.
We show where to look
Differences and missing values are highlighted, so attention goes where it is needed.
The declarant decides
Nothing is submitted without approval. Your people stay responsible and in control.
Every value traceable
Each value links to its source document and line, even after a dossier is split or merged.
How pricing works
Fixed price per volume
You pay for the volume you process. Predictable, without surprises.
No invoices for custom work
Setting up your clients and flows is part of the price.
Improvements for every client
What we improve for one customer, every customer gets.
EU customs reform
From 2034 the importer is liable for customs data. Are your clients ready?
Related Knowledge
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The new European customs code is changing how customs agencies work. Data, transparency, and traceability are becoming increasingly critical. But the biggest shift does not start with customs software. It starts in the mailbox.
Why AI in logistics does not start with fewer people
The lesson behind companies rehiring staff after hasty AI decisions
AI in logistics does not start with automation, but with understanding
Why successful AI only works when you take logistics reality seriously
See your own customs dossiers in DocHeart
Bring a few real examples. We show you how your desk would run, step by step.
Book a demo