Organize
Every incoming request, document, task, EDI message and API case is structured and prioritized in one place.
Operational AI for logistics
Bring every logistics operation under control.
DocHeart brings incoming emails, EDI, API messages, documents, tasks and exceptions together in one Operations Workbench. Teams gain complete visibility over priorities, progress and exceptions, while routine work is automated in a controlled and traceable way.
Organize the work. Automate the routine. Stay in control.
Operations Workbench
Commercial invoice: Aurora Foods
- Received
Order PO-88231
Email / EDI / API · 2 attachments
- Organized
Commercial invoice: Aurora Foods
PDF · matched to shipment NL-44219
- Automated
Booking confirmation → TMS
Executed across 2 systems, traceable
- Exception
Customs declaration: HS code mismatch
Human judgment required
- Complete
Dossier NL-44192
Cleared · sent to customer
Logistics work still happens between the systems.
TMS, ERP and customs systems record transactions. But the work that makes those transactions possible still arrives through inboxes, EDI messages, API calls, documents, spreadsheets and customer portals.
Teams interpret information, chase missing documents, coordinate handovers, make decisions and update multiple systems. That is where capacity is lost, priorities blur and exceptions stay hidden.
DocHeart brings all of that work together in one Operations Workbench. It organizes the operation first, then automates the routine, while people stay in control of decisions and outcomes.
Wave 2 AI
Wave 2 AI is not a black box. It is an operational control system.
First-generation AI tools perform isolated tasks. DocHeart brings the entire operation into one controlled environment. Work is organized, decisions are transparent and routine execution is automated without removing human oversight.
Understand
DocHeart connects information, context, rules and history to determine what needs to happen.
Automate
Routine work is executed where confidence, rules and controls allow it.
Control
Operators and managers remain in control of decisions, exceptions, priorities and outcomes.
One controlled operation
One operating loop, always visible.
Every case moves through one connected system. Routine work and exceptions are visible in the same operational view. Nothing disappears into a black box.
- 01
Organize
Bring incoming work, tasks and cases into one structured operation
- 02
Understand
Interpret documents, context, business rules and dependencies
- 03
Automate
Execute routine actions where rules and confidence allow
- 04
Control
Keep work, decisions, exceptions and outcomes visible in the Workbench
- 05
Improve
Use operational data and outcomes to raise coverage and performance
The Operations Workbench keeps the full operation visible and controllable.
Standard operations
Start with a proven operation, not a blank canvas.
DocHeart comes with proven operating models for recurring logistics backoffice work. We configure the rules, integrations and exception policies to your organization without rebuilding the product for every customer.
Order intake
Customs dossiers
Shipment documentation
Invoice operations
Proof of delivery
Missing document follow-up
Standard at the core. Configured to your operation.
How we think about logistics operations
A few convictions shape everything we build.
Organize before you automate
We first make the operation visible and manageable in one Workbench. Automation happens inside that controlled structure, never on top of chaos.
Automation without losing visibility
Routine work is executed automatically, but stays visible in the same operational view, so teams can always see what was done, why and by whom.
People stay responsible for the operation
Operators and managers keep control over decisions, priorities and exceptions. DocHeart supports them; it does not replace them.
Built in logistics, not adapted to it
DocHeart wasn't designed in the abstract. It was shaped by real operational work with logistics teams.
Validated with operators
Built and tested with freight forwarders, customs teams and logistics backoffices handling live, day-to-day work.
Rooted in the logistics ecosystem
Developed in the heart of the Dutch logistics sector, close to the operational reality of the Port of Rotterdam ecosystem.
Built on real use cases
Designed around proven logistics operations (customs preparation, dossier formation, exception handling), not generic AI demos.
Designed for document-driven and exception-heavy operations
Made for the messy reality of document-intensive operations, where edge cases are the norm.
Bring your logistics operation under control.
We will map one real operational process and show how DocHeart organizes the work, automates the routine and keeps your team in control of every case.