The DocHeart Operations System
The control layer for your logistics back office.
The Operations Workbench gives operators and team leads one place to organize work, manage priorities, review decisions, resolve exceptions and track everything DocHeart has completed. Automation happens inside a visible and controlled operation, never as a separate black box.
First organize the operation. Then automate it.
Incoming work
24 items · sorted by priority
- Approve
Booking: Aurora Foods · NL-44219
3 documents · Ready for approval
- Review
Customs declaration draft · MSKU9134
HS code confidence 82% · Needs review
- Waiting
Missing packing list · Order 88214
Auto-request sent to supplier · Awaiting
- Exception
Invoice mismatch · Nordic Freight
PO vs invoice: 2 lines differ
Platform overview
One system. One controlled operation.
Every capability shares the same case context, operational memory, rules and controls. Work moves from incoming request to completed outcome inside one operation: routine and exceptions stay visible in the same view.
Control layer
Operations Workbench
Organize
Bring incoming work, tasks and cases into one structured operation
Understand
Interpret documents, context, business rules and dependencies
Automate
Execute routine actions where rules and confidence allow
Control
Keep work, decisions, exceptions and outcomes visible in the Workbench
Improve
Operational data and outcomes raise coverage and performance
Foundation
TMS, WMS, ERP, customs and finance integrations
Connect every source
Bring work in from anywhere
DocHeart adapts to how your customers and partners already send work, so you never have to change your intake process.
Operational Intelligence
AI that understands the operation, not just the input.
DocHeart evaluates every case in context. It combines documents, customer history, business rules, connected system data, previous decisions and operational risk before deciding what happens next.
DocHeart acts automatically within the controls you set. People step in when judgment is required.
- Classification
- Business rule validation
- Cross-document comparison
- Missing information detection
- Confidence scoring
- Risk detection
- Recommended next actions
- Automatic routing
- Controlled automatic decisions
- Historical decision context
AI review: Booking NL-44219
Operations Workbench
The control layer for your logistics back office.
The Operations Workbench gives operators and team leads one place to organize work, manage priorities, review decisions, resolve exceptions and track everything DocHeart has completed. Routine work and exceptions are visible in the same operational view, never in a separate black box.
Incoming work
24 items · sorted by priority
- Approve
Booking: Aurora Foods · NL-44219
3 documents · Ready for approval
- Review
Customs declaration draft · MSKU9134
HS code confidence 82% · Needs review
- Waiting
Missing packing list · Order 88214
Auto-request sent to supplier · Awaiting
- Exception
Invoice mismatch · Nordic Freight
PO vs invoice: 2 lines differ
Organize
Understand
Automate
Control
Operational Execution
Complete operations, not isolated steps.
DocHeart executes recurring logistics operations from intake to outcome. It updates systems, validates information, sends communication, requests missing documents, routes approvals and closes routine cases automatically.
- Order intake
- Dossier preparation
- Document validation
- Invoice matching
- Missing document follow-up
- Approval handling
- System updates
- Customer communication
- Status updates
- Exception routing
Standard operating models, configured to your rules and systems.
Operational Understanding
Understand the complete case.
Documents are only part of the operation. DocHeart connects information across emails, attachments, customer history, business rules and connected systems to understand what the case means and what must happen next.
- Classification
- Validation
- Cross-document matching
- Confidence scores
- Context understanding
- Missing information
- Field validation
- Structured output
- Multi-language
- Template-free
Invoice
Packing list
B/L
Structured output
Operational Communication
Communication becomes part of the operation.
DocHeart automatically requests missing information, follows up with customers and suppliers, sends status updates and processes incoming replies in the context of the correct case.
- Request missing documents
- Customer reminders
- Shipment updates
- Internal notifications
- Approval requests
- Follow up emails
- Automatic replies
- Response tracking
- Inbox monitoring
To: supplier@auroraflow.com
Subject: Missing packing list, Order 88214
Hi team, we're still missing the packing list for order 88214. Could you share it so we can complete the dossier today?
Operational Memory
An operational memory that improves every case.
Every customer, case, document, rule, decision, exception and outcome becomes part of one connected operational memory. DocHeart uses this context to make future execution faster, more consistent and more accurate.
- Customer history
- Operational context
- Searchable dossiers
- Historical decisions
- Structured customer data
- Reusable information
- API accessible
- Audit trail
- Continuous learning from outcomes
Customers
Dossiers
Documents
Decisions
Rules
Events
Unified operational graph
Everything is linked: a customer knows its dossiers, dossiers know their documents, documents know their decisions.
Continuous Improvement
See, control and improve the complete operation.
Managers see workload, exceptions, SLA performance, automation coverage, processing times and recurring bottlenecks in one place. Operational insights are used to expand coverage and improve future execution.
Execution rate
82%
+6% vs last month
Avg processing
3.4h
-22% vs last month
SLA on-time
96.4%
+1.8% vs last month
Incoming workload: last 12 weeks
TrendIntegrations & API
Fits into your existing landscape
DocHeart operates between incoming work and the systems you already use. It reads and writes structured information across TMS, WMS, ERP, customs and finance systems while preserving one operational context.
Security & Compliance
Enterprise ready by design
Logistics runs on trust. Every operational decision and action in DocHeart is controlled, traceable and auditable.
Role-based permissions
Human in the loop
Complete audit trail
GDPR
ISO 27001 readiness
Secure APIs
Data encryption
Traceability
Version history
Going live
Activate a proven operation.
We do not start from a blank slate. We start with a proven operating model and configure it to your rules, systems and exception policies.
Select an operation
Choose the recurring logistics operation to bring under control.
Connect inputs and systems
Connect email, documents, portals and core business systems.
Configure rules and controls
Set business rules, approval limits and exception policies.
Validate real cases
Test routine cases, exceptions and edge cases with operators.
Go live
DocHeart starts handling routine operational work.
Optimize and expand
Improve coverage and activate additional operations.
Ready to bring your logistics operation under control?
See how DocHeart organizes incoming work in one Operations Workbench, automates routine cases in a controlled way and keeps your team in control of every operation.